Terms & Conditions · Privacy Notice · House Rules & Cancellation Policy
111, 1st Floor, Powai Plaza, Hiranandani Gardens, Powai, Mumbai 400076, INDIA +91-8282824665 | contact@relohomes.com www.relohomes.com Bridging comfort, trust, and world-class hospitality
Welcome to RELOhomes Serviced Apartments
1. About RELOhomes Serviced Apartments
2. PART A Terms & Conditions
3. PART B Privacy Notice
4. PART C Guest Disclaimer & Policy — RELOhomes Powai
PART A Terms & Conditions
1. Definitions
2. Reservations & Bookings
3. Check-In and Check-Out
4. Tariffs, Taxes & Payment
5. Cancellation & No-Show Policy
6. Guest Conduct & Apartment Rules
7. Serviced Apartment — Specific Conditions 8. Car Rental Services
9. Immigration Services 10. Damage to Property 11. Loss or Theft of Personal Belongings
12. Limitation of Liability
13. Governing Law & Dispute Resolution 14. Amendments
PART B Privacy Notice
1. Personal Data We Collect
2. Purposes & Legal Bases for Processing
3. How We Collect Your Data
4. Sharing & Disclosure
5. Data Retention
6. Your Rights
7. Cookies & Digital Tracking
8. Data Security
9. Grievance Redressal
PART C Guest Disclaimer & Policy — RELOhomes Powai
C.1 General Disclaimer
C.2 Property Rules & Guest Conduct
C.3 Cancellation & Modification Policy
C.4 Limitation of Liability
WELCOME TO RELOhomes SERVICED APARTMENTS
About RELOhomes Serviced Apartments
RELOhomes Serviced Apartments has been delivering superior accommodation experiences and comprehensive relocation support since 2013. Our expertly managed serviced apartments and accommodations are designed to meet the precise needs of both short-term travellers and long-term residents, with a particular speciality in serving corporate and expatriate guests.
This Guest Policy Handbook sets out the complete framework governing your relationship with Relomi. Part A contains the Terms and Conditions of your stay and use of our services. Part B contains our Privacy Notice, explaining how we collect, use, and protect your personal information and PART C contains Guest Disclaimer & Policy RELOhomes Powai. By confirming a reservation or occupying any RELOhomes accommodation, you accept this Handbook in full.
| Company Name | RELOhomes Serviced Apartments (operated by Relomi Consulting Services LLP |
| Registered Address | 111, 1st Floor, Powai Plaza, Hiranandani Gardens, Powai, Mumbai 400076, INDIA |
| Telephone | +91- 82 82 82 4665 |
| contact@relohomes.com | |
| Website | www.relohomes.com |
| Established | 2013 |
| Head Office | Mumbai |
| Branches | Bengaluru, Chennai, Ahmedabad, Vadodara, Surat, Chhatrapati Sambhaji Nagar (in process) |
| Clients | Corporate (industry agnostic), Government Bodies, Embassies |
| @relohomes_serviced_apartment | |
| in.linkedin.com/company/relomi |
PART A — TERMS AND CONDITIONS
This Part applies to all properties and services offered by Relomi Corporate Services LLP. By confirming a reservation or occupying any RELOhomes Serviced Apartments accommodation, you accept this Handbook in full.
| "Relomi"/"Company" | RELOhomes Serviced Apartments, operated by Relomi Consulting Services LLP, 111, 1st Floor, Powai Plaza, Hiranandani Gardens, Powai, Mumbai 400076. |
| "Guest" | Any individual who holds a confirmed reservation and occupies accommodation at a RELOhomes Serviced Apartments. |
| "Visitor" | Any person present on RELOhomes Serviced Apartments premises who is not a registered overnight Guest. |
| "Services" | All accommodation, car rental, tenancy management, immigration, offered by RELOhomes Serviced Apartments. |
| "Reservation" | A confirmed booking accepted in writing by RELOhomes bearing a unique booking reference number. |
| "Tariff" | The rate applicable to the booked unit or service as specified in the Reservation confirmation. |
| "Serviced Apartment" | The rate applicable to the booked unit or service as specified in the Reservation confirmation. |
2. Reservations & Bookings
2.1 How to Book
Reservations may be placed via our website (www.relohomes.com), by telephone (+91- 82 82 82 4665), by email (contact@relohomes.com), or through authorised corporate accounts and relocation partners. A booking is confirmed only upon receipt of a written confirmation from RELOhomes Serviced Apartments bearing a unique booking reference number.
2.2 Accuracy of Booking
Details Guests are solely responsible for ensuring that all details provided at the time of booking including full name, contact information, duration of stay, apartment type, and any special requirements are accurate. RELOhomes Serviced Apartments shall not be liable for inconvenience or loss arising from errors in information supplied at the time of booking. Amendment requests will be accommodated subject to availability and applicable rate conditions.
2.3 Payment Guarantee
A valid payment instrument (credit card, debit card, UPI reference, or a confirmed corporate account purchase order) is required to guarantee every reservation. For extended stays of 30 days or more, RELOhomes Serviced Apartments may require a security deposit and one month’s advance Tariff at the time of booking confirmation.
2.4 Corporate & Group
Bookings Bookings made by Japanese corporations, multinational companies, or embassy and consulate accounts are governed by the applicable Corporate Service Agreement, which takes precedence over this Handbook for matters specifically addressed therein. Group reservations of five or more units are subject to a separate Group Booking Agreement.
3. Check-In and Check-Out
3.1 Standard Times
Standard check-in time is 13:00 hours (1:00 PM) and standard check-out time is 11:00 hours (11:00 AM). For serviced apartment bookings, specific handover times will be communicated in the booking confirmation.
3.2 Early Check-In / Late Check-Out
Requests for early check-in or late check-out are subject to availability and may attract a supplementary charge. Guests should make such requests at least 24 hours in advance. Availability is not guaranteed unless confirmed in writing by RELOhomes Serviced Apartments.
3.3 Identity Verification — Mandatory
All registered Guests must present a valid, government-issued photo identity document at check-in. Acceptable documents include a Passport, Aadhaar Card, Driving Licence, Voter Identity Card, or PAN Card. Foreign nationals particularly expatriate and Japanese corporate guests — must present a valid Passport along with an applicable Indian Visa (Business / Employment / X Visa). RELOhomes Serviced Apartments is legally required to register guest particulars and will retain copies as mandated by applicable regulations, including the Foreigners Act, 1946.
3.4 FRRO Registration Assistance
Foreign nationals who require registration with the Foreigners Regional Registration Office (FRRO) are encouraged to avail of RELOhomes Serviced Apartments dedicated Immigration Services team, who will assist with documentation and timely filing. Guests are responsible for ensuring compliance with all registration deadlines under applicable law.
3.5 Unit Condition & Inventory
On check-in, Guests will be provided with an Apartment Inventory Checklist documenting the condition and contents of the unit. Guests are requested to review and sign this checklist within 24 hours of arrival. Any preexisting damage must be noted on the checklist. Items not reported within 24 hours will be assumed to be in good condition at the time of check-in.
3.6 Check-Out Procedure
All outstanding charges must be settled before vacating the unit. Guests must return all access cards, keys, and parking tags at check-out. RELOhomes Serviced Apartments will conduct a post-departure inspection within 24 hours, and any damage or missing items will be communicated to the Guest and charged accordingly.
4. Tariffs, Taxes & Payment
4.1 Currency & Taxes All Tariffs
are quoted in Indian Rupees (INR). Prices are exclusive of Goods and Services Tax (GST) and any other applicable government levies unless explicitly stated as inclusive. The GST rate applicable to serviced apartment stays is determined by the Tariff bracket in force at the time of stay in accordance with prevailing Central Government notifications.
4.2 Accepted Payment
Methods RELOhomes Serviced Apartments accepts Visa, MasterCard, American Express, RuPay credit and debit cards, NEFT/RTGS bank transfers, UPI, and corporate purchase orders. Cash payments are accepted subject to limits prescribed under the Income Tax Act, 1961. Cryptocurrency payments are not accepted.
4.3 Long-Stay Billing
For stays of one calendar month or longer, RELOhomes Serviced Apartments will issue monthly invoices on the 1st of each month (or a pro-rated invoice for partial months). Payment is due within 7 business days of invoice date. Late payment beyond 15 days may attract an interest charge and may result in suspension of services.
4.4 Billing Queries
All billing queries must be raised within 7 calendar days of the invoice or check-out date by writing to contact@relohomes.com. RELOhomes Serviced Apartments will investigate and respond within 10 business days.
5. Cancellation & No-Show Policy
5.1 Short-Stay Cancellations (under 30 nights)
Reservations may be cancelled without penalty up to 48 hours before the scheduled arrival date. Cancellations made within 48 hours of arrival will be subject to a cancellation fee equivalent to one night’s Tariff. For nonrefundable rate plans, no refund is applicable after booking confirmation.
5.2 Long-Stay Cancellations (30 nights or more)
Confirmed long-stay reservations require a minimum of 30 days’ written notice for cancellation. Cancellation with less than 30 days’ notice will result in forfeiture of the security deposit. Monthly tenancy agreements are governed separately by the Tenancy Management Agreement signed at commencement.
5.3 No-Show
A Guest who does not arrive on the scheduled date without prior notice by 18:00 on the arrival day will be treated as a No-Show. RELOhomes Serviced Apartments reserves the right to retain the first night’s Tariff as a no-show fee and may release the unit for rebooking. The remaining reservation may be cancelled at RELOhomes Serviced Apartments discretion.
5.4 RELOhomes Serviced Apartments -Initiated Changes
In exceptional circumstances including property maintenance emergencies, utility failures, force majeure events, or regulatory direction RELOhomes Serviced Apartments may need to modify or cancel a confirmed reservation. In such cases, RELOhomes Serviced Apartments will give notice at the earliest opportunity and will offer either an alternative unit, alternative dates, or a full refund of amounts paid.
6. Guest Conduct & Apartment Rules
6.1 General Standards
All Guests and Visitors are expected to respect the comfort, safety, and quiet enjoyment of neighbouring residents and RELOhomes Serviced Apartments staff at all times. RELOhomes Serviced Apartments reserves the right to request any person to vacate the premises immediately without refund if their conduct is found to be abusive, threatening, unlawful, or in violation of this Handbook.
6.2 Quiet Hours
Quiet hours are in effect between 22:00 and 07:00. Guests are requested to keep noise levels — including music, television, and conversation — to a level that does not disturb neighbouring units during this period.
6.3 Smoke-Free Policy
All RELOhomes Serviced Apartments properties, rooms, lobbies, corridors, and common areas maintain a smoke-free environment. This policy applies to conventional cigarettes, cigars, pipes, e-cigarettes, and vaping devices. Smoking may only be permitted in designated areas where available. A deep-cleaning surcharge may be applicable for smoking in non-designated indoor areas.
6.4 Guests’ Visitors
Registered Guests may receive visitors in designated common areas. Overnight visitors who are not registered Guests are not permitted without prior written approval from RELOhomes Serviced Apartments Front Desk or Operations team. Unregistered overnight occupants may result in additional charges equivalent to the applicable Tariff.
6.5 Pets
Pet-friendly units are available on request at select RELOhomes Serviced Apartments properties, subject to prior written approval, an applicable pet deposit, and adherence to Relomi’s Pet Policy. Undeclared pets may result in immediate removal and an additional cleaning charge. Certified guide dogs and registered service animals are always welcome at no additional charge.
6.6 Alcohol & Controlled Substances
Consumption of alcohol by persons under the legal drinking age for the State of Maharashtra is strictly prohibited on RELOhomes Serviced Apartments premises. Possession or use of illegal controlled substances will be reported to law enforcement authorities without notice.
6.7 Children
Children under 12 years of age sharing an existing bed with a parent or legal guardian stay complimentary. Additional beds and cots are available on request for a supplementary charge. Unaccompanied minors will not be accepted for independent check-in. Adults accompanying minors who are not the parent or legal guardian may be asked to present notarised consent documentation.
7. Serviced Apartment
7.1 Housekeeping Weekly
housekeeping is included as standard for all RELOhomes Serviced Apartments serviced apartment stays. Additional housekeeping visits may be arranged on request for a supplementary charge. Guests are requested to ensure that the unit is reasonably accessible for housekeeping at the scheduled time.
7.2 Maintenance
RELOhomes Serviced Apartments in-house maintenance team handles all reported issues within the apartment. Non-urgent maintenance requests should be submitted via email or through the Relomi Operations contact number. Emergency maintenance (water leaks, electrical failures, security issues) will be attended to within 2 hours of notification, 24 hours a day.
7.3 Utilities & Internet
Standard utility costs — electricity (subject to fair-use limits defined in the Tariff schedule), water, and highspeed Wi-Fi — are included in the monthly Tariff. Excessive electricity consumption beyond the specified fairuse threshold will be billed to the Guest’s account at actuals.
7.4 Alterations
Guests may not make any structural or permanent alterations to the apartment, including painting, drilling, or installation of fixtures, without RELOhomes Serviced Apartments express written consent. Temporary, nondamaging personalisation (e.g., removable adhesive hooks) is permitted.
8. Car Rental Services
Avail RELOhomes Serviced Apartments round-the-clock available professional car hire services for any of your travel requirements
- On-the-spot/Short-term car hire: Whether instant pan-India inter-city travel booking, or immediate intra-city transfers, RELOhomes Serviced Apartments provides you with the best-in-class car hire services.
- Airport pick-up-and-drop: Need transfers from or to the airport? RELOhomes Serviced Apartments has your back! 24/7 premium car services for timely and smooth airport pick-up-and-drop rides.
- Long-term car rental: Our esteemed clients vouch for our superior long-term car rental services which include not just customizable, deluxe cars, but also experienced, expert chauffeurs
9. Immigration Services
RELOhomes Serviced Apartments provides comprehensive, end-to-end immigration solutions tailored specifically for Japanese expatriates relocating to India.
Key Services:
Visa Assistance: Support with initial visa applications right from Japan to expedite the process.
FRRO Compliance: End-to-end help with mandatory FRRO registration (required within 14 days of arrival) and subsequent visa extensions.
Documentation: Handling document legalization and changes of jurisdiction under the FRRO
10. Damage to RELOhomes Property
Guests are financially responsible for any damage to RELOhomes Serviced Apartments property, furnishings, appliances, or fixtures caused during their stay — whether by the Guest, their dependants, or Visitors. The cost of repair or replacement will be charged to the Guest’s registered payment method. Intentional damage may be reported to law enforcement authorities.
Note: This does not include mechanical, electrical, or operational faults arising from normal usage, manufacturing defects, or routine wear and tear of appliances and equipment.
11. Loss or Theft of Personal Belongings
Relomi shall not be responsible for the loss, theft, or damage to any personal belongings, valuables, or vehicles belonging to Guests or Visitors on its premises, except where such loss results directly from the proven negligence of Relomi staff. Guests are strongly advised to use in-apartment safes for valuables and to ensure their own contents or travel insurance is in place for the duration of their stay.
12. Limitation of Liability
To the fullest extent permitted by applicable law, RELOhomes Serviced Apartments aggregate liability to any Guest arising from their stay or use of any Service shall not exceed the total Tariff paid for the relevant period. RELOhomes Serviced Apartments expressly excludes liability for indirect, consequential, or punitive damages. Nothing in this clause limits liability for personal injury caused by RELOhomes Serviced Apartments gross negligence or for fraud.
13. Governing Law & Dispute Resolution
This Handbook is governed by the laws of the Republic of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra. Before initiating formal proceedings, both parties agree to make a genuine effort to resolve the matter through direct negotiation for a minimum of 30 days following written notice.
14. Amendments
RELOhomes Serviced Apartments may revise the Terms and Conditions in this Handbook at any time. The version in force on the date of the Guest’s check-in shall apply to that stay. The current version is always available on www.relohomes.com and at the RELOhomes Serviced Apartments Office.
PART B — PRIVACY NOTICE
Relomi Corporate Services LLP is committed to the responsible, transparent, and lawful handling of personal information. This Privacy Notice explains how we collect, use, share, retain, and protect personal data in connection with all our Services. This Notice is issued in compliance with the Information Technology Act, 2000 (‘IT Act’), the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (‘SPDI Rules’), and all other applicable data protection frameworks in India.
| Data Controller | RELOhomes Serviced Apartments (Relomi Consulting Services LLP |
| Registered Address | 111, 1st Floor, Powai Plaza, Hiranandani Gardens, Powai, Mumbai 400076, INDIA |
| Privacy Officer | contact@relohomes.com |
| Telephone | +91-8282824665 |
| Grievance Officer c | contact@relohomes.com | +91-8282824665 |
| Governing Law | Information Technology Act, 2000 (India); SPDI Rules, 2011 |
1. Personal Data We Collect
1.1 Identity & Contact Information
- Full legal name, date of birth, gender, and nationality
- Residential and billing address, email address, and telephone or mobile number
- Government-issued identification type and document number (Passport, Aadhaar, Driving Licence, Voter ID, PAN)
- Photograph, where collected as part of check-in or security procedures
.2 Reservation & Stay Information
- Booking reference, arrival and departure dates, unit type, and special requests
- Records of all Services availed during the stay — housekeeping schedules, maintenance requests, car rental bookings, immigration filing records
- Feedback, satisfaction scores, and complaint correspondence
- Lease and tenancy documents for long-stay Guests (TMS)
1.3 Payment & Financial Data
We collect the payment instrument type and the last four digits of card numbers for record-keeping only. Full card data is processed exclusively by PCI-DSS-certified payment gateways and is never stored on RELOhomes Serviced Apartments systems. We retain transaction amounts, invoice references, and GST documentation as required by law.
1.4 Health & Dietary Data (Sensitive Personal Data)
Where you voluntarily disclose food allergies, dietary requirements, physical disabilities, or medical conditions to help us accommodate your needs, we treat such data as Sensitive Personal Data or Information under the SPDI Rules. It is used only to deliver the requested accommodation or service and is not shared beyond what is strictly necessary.
1.5 Immigration & Legal Data
For Guests availing Immigration Services, we collect passport copies, visa documents, employment letters, and other documentation required for FRRO registration and related filings. This data is handled with strict confidentiality and used exclusively for immigration facilitation purposes.
1.6 Digital & Technical Data
- IP address, browser type, device identifier, and operating system
- Pages visited, session duration, and referral source when using our website
- Cookies and similar tracking technologies
1.7 CCTV & Security Footage
All RELOhomes Serviced Apartments properties operate CCTV surveillance for the safety of Guests and staff. Footage is stored for a maximum of 30 days unless required for an ongoing security investigation or at the direction of law enforcement. Access is restricted to authorised RELOhomes Serviced Apartments personnel.
2. Purposes & Legal Bases for Processing
| Purpose | Examples | Legal Basis |
|---|---|---|
| Reservation & Stay Management | Booking confirmation, check-in registration, apartment handover | Performance of contract |
| Payment Processing | Charging Tariff, issuing GST invoices, security deposit handling | Contract; Legal obligation |
| Legal & Regulatory Compliance | FRRO registration; Foreigners Act compliance; GST records; AML | Legal obligation |
| Car Rental Management | Driver briefing, trip scheduling, billing | Contract |
| Safety & Security | CCTV monitoring, incident reporting, fraud prevention | Legitimate interest; Legal obligation |
| Guest Experience | Personalised services, maintenance follow-up, preference recall | Legitimate interest; Consent |
3. How We Collect Your Data
3.1 Directly from You
- When you make or modify a reservation by any channel
- When you complete check-in registration forms
- When you submit documents for FRRO or immigration services
- When you contact us by phone, email, or in person
- When you respond to surveys or provide feedback
3.2 Automatically
- Through cookies and analytics tools on our website (www.relomi.com)
- Through CCTV systems at RELOhomes Serviced Apartments properties
- Through server logs generated during website visits
3.3 From Third Parties
- Corporate relocation partners or HR departments of your employer, when they book on your behalf
- Immigration and legal service partners assisting with FRRO filings
- Payment service providers confirming transaction status
- Publicly available government databases, where required for legal compliance
4. Sharing & Disclosure of Personal Data
We do not sell, rent, or trade your personal data. We share it only as described below, only to the extent necessary, and always with appropriate contractual or legal safeguards.
4.1 Internal Operations Teams
Data is shared across relevant RELOhomes Serviced Apartments departments — Reservations, Operations, Finance, Immigration, Car Rental, and Maintenance — solely to deliver the Services you have booked.
4.2 Authorised Service
Providers We engage carefully vetted third-party vendors for services including cloud hosting, payment processing, email delivery, and website analytics. All vendors are contractually required to process data only as instructed by Relomi and to maintain adequate security standards.
4.3 Government & Immigration Authorities
For Guests availing Immigration Services, we share required documentation and information with the Foreigners Regional Registration Office (FRRO), Bureau of Immigration, and other relevant government authorities as mandated by Indian law. For all Guests, we disclose personal data to law enforcement, courts, or regulators when required by lawful order or legal obligation.
4.4 Corporate Accounts & Employer Partners
Where a Guest’s accommodation has been arranged by their employer or a corporate account holder, we may share relevant stay information — such as check-in date, check-out date, and billing summaries — with the responsible corporate contact. We will not share sensitive personal data with an employer without the Guest’s explicit consent.
4.5 Business Transfers
In the event of a merger, acquisition, or restructuring of Relomi, personal data may be transferred to a successor entity under equivalent privacy protections. Guests will be notified of any such transfer.
5. Data Retention
| Category of Data | Retention Period | Basis |
|---|---|---|
| Guest registration & ID records | 7 years from date of stay | Legal obligation (Foreigners Act; IT Rules) |
| Financial & billing records | 7 years from relevant financial yearend | Legal obligation (GST; Income Tax Act) |
| Immigration / FRRO documents | 5 years from filing date | Legal obligation |
| CCTV footage | 30 days (or longer if under investigation) | Legitimate interest; Legal obligation |
| Marketing consent records | Until withdrawal + 3 years | Legitimate interest |
| Website analytics data | 26 months from date of collection | Legitimate interest |
| Tenancy / lease documents | Duration of tenancy + 7 years | Legal obligation; Contract |
| Complaint & dispute records | 5 years from resolution | Legitimate interest; Legal obligation |
6. Your Rights
Subject to applicable law, you have the following rights regarding your personal data. To exercise any right, contact us at contact@relohomes.comor call +91-8282824665. We will respond to verified requests within 30 calendar days.
| Right | Description |
|---|---|
| Access | Request a copy of the personal data we hold about you and information on how it is used |
| Rectification | Request correction of inaccurate or incomplete personal data. |
| Erasure | Request deletion of your data where it is no longer needed, subject to overriding legal obligations. |
| Restriction | Request that we pause processing — for example, while an accuracy dispute is resolved. |
| Portability | Receive your data in a structured, machine-readable format where processing is contract-based and automated. |
| Object | Object to processing based on legitimate interests, including for direct marketing at any time. |
| Withdraw Consent | Withdraw previously given consent at any time without affecting the lawfulness of prior processing. |
7. Cookies & Digital Tracking
Our website (www.relomi.com) uses cookies and similar technologies to improve your browsing experience, remember preferences, and analyse site usage.
| Cookie Type | Purpose | Can You Opt Out? |
|---|---|---|
| Strictly Necessary | Essential for core website functionality — session management, security. The site cannot function without these. | No — essential for operation |
| Functional | Remembers your preferences such as language, unit of measure, and previous enquiries. | Yes — via browser settings |
| Analytics | Measures pages visited, time on site, and traffic sources in aggregated, anonymised form. | Yes — via cookie consent banner |
| Marketing | Used only with your explicit consent to deliver relevant service promotions. | Yes — via cookie consent banner |
8. Data Security
We implement layered technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include:
- TLS/SSL encryption for all data transmitted between your device and our systems
- •Encryption of sensitive data at rest
- Role-based access controls limiting data access to authorised personnel only
- Regular security assessments, vulnerability scans, and penetration testing
- Multi-factor authentication for systems holding personal data
- Staff training on data protection and information security practices
- Documented incident response and breach-notification procedures under the IT Act
No digital system can be guaranteed completely secure. Guests should also take reasonable precautions when transmitting personal information online
9. Grievance Redressal
In accordance with the Information Technology Act, 2000 and the SPDI Rules, 2011, RELOhomes Serviced Apartments has appointed a Grievance Officer to handle complaints relating to personal data processing. The Grievance Officer will acknowledge your complaint within 24 hours of receipt and resolve it within 30 days.
| Grievance Officer | Relomi Corporate Services LLP | Operations Team |
| contact@relohomes.com | |
| Telephone | +91-8282824665 (Monday–Saturday, 09:00–18:00 IST) |
| Address | 111, 1st Floor, Powai Plaza, Hiranandani Gardens, Powai, Mumbai 400076, INDIA |
| Response Timeline | Acknowledgement: within 24 hours | Resolution: within 30 days |
We may update this Privacy Notice periodically to reflect changes in law, regulation, technology, or our business practices. Material changes will be communicated to registered users by email and announced on www.relomi.com.
PART C — GUEST DISCLAIMER & POLICY
RELOhomes Serviced Apartment — Hiranandani Gardens, Powai, Mumbai | Important Notes • House Rules • Cancellation Policy
This Part applies specifically to the RELOhomes Serviced Apartment at Hiranandani Gardens, Powai, Mumbai, and supplements the General Terms & Conditions (Part A) set out in this Handbook. In the event of any conflict between this Part and Part A, this Part shall prevail for the Powai property.
C.1 General Disclaimer
By checking into a RELOhomes Serviced Apartments property, guests acknowledge that they have read, understood, and agreed to all terms and conditions set forth in this Handbook. RELOhomes Serviced Apartments operates as a serviced apartment within a residential property. All guests are required to comply with the following rules and guidelines throughout their stay.
This document constitutes a binding agreement between the guest and RELOhomes Serviced Apartments. Failure to comply with any of the policies herein may result in additional charges, early termination of stay, or legal action as appropriate.
C.2 Property Rules & Guest Conduct
C.2.1 Entry, Exit & Common Area Conduct
- Guests must follow all entry and exit formalities as stipulated by the residential society.
- Loud music is strictly prohibited at all times of the day in common areas and within the apartment.
- Guests are expected to maintain silence and decorum in all common areas of the building.
C.2.2 Utilities & Appliances
- RELOhomes Serviced Apartments acknowledges that power, water, and cooking gas supply may occasionally be interrupted due to sudden technical issues or scheduled maintenance by the respective suppliers.
- RELOhomes Serviced Apartments shall not be held responsible for any inconvenience, loss, or damages arising from such interruptions.
- A printed user manual is available inside the apartment with detailed instructions for the usage of all major appliances and amenities. A QR/barcode scanner is also provided for easy access to digital guides and instructions.
- Guests must keep the following powered off when not in use: ◦ Air Conditioners (A/Cs) ◦ Water Purifier ◦ Geyser ◦ Exhaust Fans
- The GAS valve must be turned off when the gas is not in use.
- The main power board is located behind the wall painting near the desk and chair.
C.2.3 Linen, Towels & Furnishings
- Towels must be used only for their intended purpose. Guests must not use towels to wipe off makeup, shoes, food, or any other substances that may cause stains or damage.
- Guests should exercise caution when consuming food and beverages near carpet areas; eating or drinking in bed is discouraged.
- Any damage to furniture, linen, utensils, or any other property within the apartment will attract applicable damage charges, billed to the guest.
C.2.4 Smoking Policy
- The apartment and all indoor areas are strictly non-smoking zones
- Smoking is only permissible while standing near an open window to allow smoke to exit outside. Guests must ensure no smoke accumulates indoors.
C.2.5 Waste & Sanitation
- All food waste and garbage must be disposed of exclusively in the garbage bins provided inside the room. Do not leave waste in common areas.
- Only toilet tissues (in moderate amounts) may be flushed in the WC. Disposing of any other items in the toilet is strictly prohibited and may result in damage charges.
C.2.6 Checkout Procedure
- Upon leaving the room or checking out, guests must lock the door firmly. The door must never be left open or unlocked.
- All keys must be returned to the reception immediately after checkout.
- Guests are responsible for any loss or damage resulting from failure to follow the checkout procedure
C.3 Cancellation & Modification Policy
The following cancellation and modification charges apply based on the total duration of your confirmed booking. All charges are calculated based on the daily room rate at the time of booking
C.3.1 Short Stays: 0–29 Nights
| Action | Notice Period | Charge |
|---|---|---|
| Delay Check-In | 3+ days before check-in | No Charge |
| Delay Check-In | 0–2 days before check-in | 2 days or actual delay (whichever shorter) |
| Early Check-Out | 3+ days before check-out | No Charge |
| Early Check-Out | 0–2 days before check-out | 1 Day Charge |
| Full Cancellation | 3+ days before check-in | No Charge |
| Full Cancellation | 0–2 days before check-in | 2 days or actual stay period (whichever shorter) |
C.3.2 Medium Stays: 30–89 Nights
| Action | Notice Period | Charge |
|---|---|---|
| Delay Check-In | 7+ days before check-in | No Charge |
| Delay Check-In | 3–7 days before check-in | 2 days or actual delay (whichever shorter) |
| Delay Check-In | 0–2 days before check-in | 3 days or actual delay (whichever shorter) |
| Early Check-Out | 3+ days before check-out | No Charge |
| Early Check-Out | 0–2 days before check-out | 1 Day Charge |
| Full Cancellation | 7+ days before check-in | No Charge |
| Full Cancellation | 3–7 days before check-in | 3 Days Charge |
| Full Cancellation | 0–2 days before check-in | 5 Days Charge |
C.3.3 Long Stays: 90 Nights & Above
| Action | Notice Period | Charge |
|---|---|---|
| Delay Check-In | 15+ days before check-in | No Charge |
| Delay Check-In | 8–15 days before check-in | 3 days or actual delay (whichever shorter) |
| Delay Check-In | 0–7 days before check-in | 5 days or actual delay (whichever shorter) |
| Early Check-Out | 15+ days before check-out | No Charge |
| Early Check-Out | 8–15 days before check-out | 2 days or actual stay period (whichever shorter) |
| Early Check-Out | 0–7 days before check-out | 3 days or actual stay period (whichever shorter) |
| Full Cancellation | 21+ days before check-in | No Charge |
| Full Cancellation | 8–21 days before check-in | 7 Days Charge |
| Full Cancellation | 0–7 days before check-in | 15 Days Charge |
C.3.4 Early Check-In / Late Check-Out
- Early check-in and late check-out are subject to availability and must be requested in advance.
- Additional charges may apply based on availability and the specific duration of the early/late period.
- RELOhomes does not guarantee early check-in or late check-out without prior written confirmation from the property management.
C.4 Limitation of Liability
- RELOhomes Serviced Apartments shall not be liable for any loss, theft, or damage to the guest’s personal belongings during the stay.
- RELOhomes Serviced Apartments cannot be held responsible for utility supply interruptions (power, water, cooking gas) caused by third-party suppliers or the residential society.
- Guests assume full responsibility for any damage caused to the apartment, its furniture, fixtures, linen, utensils, or any other property. Such damages will be assessed and billed accordingly. This does not include mechanical, electrical, or operational faults arising from normal usage, manufacturing defects, or routine wear and tear of appliances and equipment.
- RELOhomes Serviced Apartments reserves the right to terminate a guest’s stay without refund in cases of severe violation of house rules, illegal activity, or behaviour detrimental to other residents
By staying at RELOhomes Serviced Apartments, guests confirm that they have read, understood, and agree to abide by all the policies and guidelines stated in this document. RELOhomes Serviced Apartments reserves the right to amend policies without prior notice. The latest version is available at www.relohomes.com.
Contact & Assistance
+91 – 8282824665 | contact@relohomes.com
www.RELOhomes.com
Thank you for choosing RELOhomes Serviced Apartments. We wish you a comfortable and pleasant stay.
